Hi I'm Karen.

I'm a product designer who believes the best experiences are invisible: intuitive, purposeful, and quietly elegant. I'm drawn to complex problems where design can bring clarity, and I work best at the intersection of systems thinking and human empathy.

Currently, I'm a Senior Product Designer at Salesforce, where I focus on automation platforms and AI-enhanced products. I've led UX strategy for Agentic Forms and established conversational AI design patterns for the MuleSoft Anypoint Exchange Agent, work that sits at the frontier of how people interact with intelligent agent-driven systems.

Before Salesforce, I was the sole designer at LevelTen Energy, a renewable energy SaaS platform where I owned the full product design suite from the ground up.

Earlier in my career, I was a UX Designer at Samsung Mobile, crafting interactions across flagship devices like the Galaxy S10, Note 10, and Galaxy Fold, and a Software Engineer at F5 Networks, where I worked in front-end development for internal infrastructure tooling.

When I'm not designing, I'm learning to drum 🥁, practicing yoga 🧘🏻, or studying Japanese 📚.

Thanks for stopping by.